Imagine that one fine day you're tooling around in your nice, practically brand new ZX3 ... you park and reach for your door latch to open the door; you pull on the latch and nothing happens. You try again and again, but the door will not open. So you realize either you have to climb over to the passenger side to exit, or you have to roll down your driver's door window, pull open the door from the outside, and then roll your window back up again as you lock up .... Sounds like a hassle, huh?<br><br>Now, imagine that you smell and see smoke coming into your car; worse, you see flames ... panicked, you reach for the door latch, you pull the latch, and again, nothing happens ... what do you do?<br><br>OK, suppose you're back to the 1st scenario above; i.e., you're alive and you take your nice new ZX3 to the dealer to get a warranty repair. Well, they can't get the part to fix it, so you have to come back again. You come back again only to discover they don't have the right part. Sorry, come back again says the dealer. You come the third time, and still no part - even though they told you they had it. Now all the dealer can say is sorry, but this happens a lot with brand new models -- hard to get parts, it's Ford's fault, nothing we can do. Meanwhile, about two months have gone by since the problem surfaced, and you notice in the Ford dealer's service window that a state vehicle inspection includes the inspection of door latches. <br><br>Question: what do YOU do???

Talk with the Sales Manager, the Service Manager, the Owner and contact Ford Customer Service. MAKE A LOT OF NOISE!!! ESPECIALLY IN THE SHOWROOM!!! They don't like that. Don't be irrational, be persistent and if they give you answers that seem like BS, call them on it. Make THEM explain it until it makes sense.